Casual Part-Time Service Agent – Logistics Support

DHL Group; Coppell (TX); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision benefits

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Zusammenfassung

DHL Group in Coppell, TX is hiring a Service Agent to provide customer service, sales and operational support at the service center, ensuring timely handling of shipments and compliance with safety and company policies.

The role requires a high school diploma, strong communication skills, proficiency in MS Office, and the ability to pass FAA, TSA and CBP background checks to obtain a SIDA badge. Training and career growth opportunities are available.

Qualifikationen

• High School Degree or Equivalent required.
• Experience in customer service or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office.
• Must pass FAA, TSA, and CBP background checks to obtain a SIDA badge.

Aufgaben

• Provide customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems related to the Service Center.
• Researches shipment tracking requests and resolves misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading, shipment processing and documentation, manifesting, bagging, status updates, and accepting payments.
• Dispatches pickup and delivery information and arranges daily pickup schedules.
• May process import/export documentation and assist in customs clearance in some markets.

Kenntnisse

Communication skills

Customer service

MS Office

Ausbildung

High School Diploma

Tools

Microsoft Office Suite (Outlook, Excel, Word)

Jobbeschreibung

DHL Group in Coppell, TX is hiring a Service Agent to provide customer service, sales and operational support at the service center, ensuring timely handling of shipments and compliance with safety and company policies.

The role requires a high school diploma, strong communication skills, proficiency in MS Office, and the ability to pass FAA, TSA and CBP background checks to obtain a SIDA badge. Training and career growth opportunities are available.