Field Services Agent I - Customer Support & Dispatch

DHL Express; Harlingen (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Employee Assistance & Work Life

Job summary

DHL Express is hiring a Service Agent at our service center in Harlingen, Texas. You will provide customer service, sales and operational support, answer phones, resolve billing issues, and assist with shipment processing and documentation to ensure timely handling of customer materials.

Ideal candidates have a high school degree, strong communication skills, and proficiency with Microsoft Office. Some roles may require security background checks to obtain a SIDA badge. Training provided.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (oral and written).
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background checks to obtain a SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

DHL Express is hiring a Service Agent at our service center in Harlingen, Texas. You will provide customer service, sales and operational support, answer phones, resolve billing issues, and assist with shipment processing and documentation to ensure timely handling of customer materials.

Ideal candidates have a high school degree, strong communication skills, and proficiency with Microsoft Office. Some roles may require security background checks to obtain a SIDA badge. Training provided.