Part-Time Service & Operations Agent

DHL Group; Coppell (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401K Match

Medical Coverage

Tuition Reimbursement

PTO

Paid Leave

Employee Discount

EAP & Worklife

Training Opportunities

Job summary

DHL Express is hiring a Service Agent to provide key customer service and operational support at our service center. You will handle phone inquiries, assist with billing issues, and help manage shipment tracking and documentation to ensure on-time delivery and compliant processing.

You will work with Sales/Service teams to resolve customer problems, assist with sorting and loading activities, and may help with import/export documentation and customs tasks where required.

Qualifications

• Experience in customer service or support.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Provide customer service, sales and operational support for the Service Center.
• Answer phones and greet visitors.
• Resolve billing problems related to the Service Center.
• Research shipment tracking requests and resolve misplaced shipments.
• Communicate with Sales/Service to resolve customer problems.
• Assist with operational procedures including sorting, loading/unloading, shipment processing and documentation.
• Dispatch pickup and delivery information; arrange daily pickup schedules.
• May assist with import/export documentation and customs processes in some markets.

Skills

Customer service

Strong communication

MS Office (Outlook, Excel, Word)

Education

High School Diploma or Equivalent

Job description

DHL Express is hiring a Service Agent to provide key customer service and operational support at our service center. You will handle phone inquiries, assist with billing issues, and help manage shipment tracking and documentation to ensure on-time delivery and compliant processing.

You will work with Sales/Service teams to resolve customer problems, assist with sorting and loading activities, and may help with import/export documentation and customs tasks where required.