Service Center Manager

Socket.dev; Sheboygan (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

Applied Industrial Technologies in Sheboygan, WI seeks a Service Center Manager to lead our Customer Service team. You will oversee day-to-day operations of the service center while coaching and mentoring a group of customer service specialists.

This role blends administrative and project management with leadership, requiring you to manage P&L, improve processes, meet shipment and time-to-fill metrics, and drive customer satisfaction.

Qualifications

• 2+ years of leadership experience in sales or customer service in an industrial setting.
• High school diploma or GED.
• Strong understanding of financial and accounting concepts.
• Proficient with computers and quick learner of ordering systems.
• ERP/SAP experience preferred.

Responsibilities

• Manage service center operations to meet/exceed P&L objectives.
• Champion leadership competencies to drive team goals.
• Meet customer and shipment metrics, including time to fill, expediting orders, and quoting.
• Develop, implement, and monitor programs related to product promotion and inside sales, office and warehouse functions, and customer service.
• Hiring, training, and developing service center personnel.
• Assist account managers in identification, acquisition, and retention of customers.
• Manage inventory, receivables, expenses, and profit/loss accounting.
• Review monthly reports and oversee petty cash balancing.
• Ensure customer relations are maintained at a high level.
• Utilize key metrics to evaluate and implement best practices for operations.
• Manage vendor relationships.
• Create a positive, dynamic, and fun work environment.

Skills

Leadership experience

Customer service

Industrial awareness

Analytical thinking

Verbal & written communication

Financial concepts understanding

Computer proficiency

Education

High school diploma or GED

Tools

ERP/SAP

Job description

Applied Industrial Technologies is seeking a Service Center Manager to lead our Customer Service team in Sheboygan, WI!

In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities.

Job Responsibilities

As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.

Your specific duties in this role will include:

• Managing internal service center operations to meet/exceed P&L objectives
• Championing the development of leadership competencies that drive individual and team goals
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
• Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service - as well measuring the results
• Hiring, training, and developing service center personnel
• Assisting account managers in the identification, acquisition, and retention of customers
• Managing inventory, receivables, expenses, and profit/loss accounting
• Reviewing and completing monthly reports as well as overseeing petty cash balancing
• Ensuring that customer relations are maintained at a high level
• Utilizing key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive, dynamic, and fun work environment

Position Requirements

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system
• Industrial sales/distribution experience preferredService center experience preferred
• ERP/SAP experience preferred
• Analytical & problem solving skills
• Excellent verbal and written communication

#LI-AV1

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.