Service Center Manager

Milwaukee Succeeds; Sheboygan (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading industrial distributor is seeking a Service Center Manager in Sheboygan, WI. The role requires overseeing daily operations and providing leadership to customer service specialists. Candidates should have 2+ years of service excellence in an industrial setting, strong analytical skills, and effective communication abilities. A high school diploma or GED is required, and ERP/SAP experience is preferred. This position offers the chance to lead a dynamic team and drive service center success.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and the ability to quickly learn ordering systems.

Responsibilities

• Manage internal service center operations to meet/exceed P&L objectives.
• Champion the development of leadership competencies within the team.
• Meet customer and shipment metrics, including time to fill.

Skills

Sales leadership experience

Customer service leadership experience

Analytical skills

Excellent verbal communication

Excellent written communication

Education

High school diploma or GED

Tools

ERP/SAP

Job description

Applied Industrial Technologies is seeking a Service Center Manager to lead our Customer Service team in Sheboygan, WI!

In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities.

Job Responsibilities

• Managing internal service center operations to meet/exceed P&L objectives
• Championing the development of leadership competencies that drive individual and team goals
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
• Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service - as well measuring the results
• Hiring, training, and developing service center personnel
• Assisting account managers in the identification, acquisition, and retention of customers
• Managing inventory, receivables, expenses, and profit/loss accounting
• Reviewing and completing monthly reports as well as overseeing petty cash balancing
• Ensuring that customer relations are maintained at a high level
• Utilizing key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive, dynamic, and fun work environment

Position Requirements

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system
• Industrial sales/distribution experience preferred
• Service center experience preferred
• ERP/SAP experience preferred
• Analytical & problem solving skills
• Excellent verbal and written communication

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value‑added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi‑channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.