Service Center Manager

FCX Performance; Sheboygan (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Applied Industrial Technologies in Sheboygan, WI seeks a Service Center Manager to lead our Customer Service team and oversee daily operations, driving service quality and profitability.

You will coach a team of CSRs, partner with account managers, manage inventory and metrics, and implement process improvements while reporting to the General Manager.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED completed.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and the ability to quickly learn our ordering system.
• ERP/SAP experience preferred.

Responsibilities

• Manage service center operations to meet/exceed P&L objectives.
• Lead and coach customer service specialists.
• Support customers pre-sale, at sale, and post-sale.
• Hire, train, and develop service center personnel.
• Assist account managers in acquiring and retaining customers.
• Monitor inventory, expenses, and profit/loss accounting.
• Review monthly reports and balance petty cash.

Skills

Leadership experience

Analytical & problem solving

Excellent communication

Team coaching

Computer proficiency

ERP/SAP experience

Education

High school diploma or GED

Tools

SAP

Job description

Applied Industrial Technologies is seeking a Service Center Manager to lead our Customer Service team in Sheboygan, WI!

In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities.

Job Responsibilities

As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.

Your Specific Duties In This Role Will Include

• Managing internal service center operations to meet/exceed P&L objectives
• Championing the development of leadership competencies that drive individual and team goals
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
• Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
• Hiring, training, and developing service center personnel
• Assisting account managers in the identification, acquisition, and retention of customers
• Managing inventory, receivables, expenses, and profit/loss accounting
• Reviewing and completing monthly reports as well as overseeing petty cash balancing
• Ensuring that customer relations are maintained at a high level
• Utilizing key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive, dynamic, and fun work environment

Position Requirements

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system
• Industrial sales/distribution experience preferred
• Service center experience preferred
• ERP/SAP experience preferred
• Analytical & problem solving skills
• Excellent verbal and written communication

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.