Service Center Leader: Customer Experience & P&L

Applied Industrial Technologies; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Applied Industrial Technologies in Wilmington, NC is seeking an experienced Customer Service Manager to lead our service center operations and support our customers through pre-sale, sale, and post-sale activities.

You will coach a team of CSRs, manage inventory and metrics, and collaborate with account managers to grow business while maintaining high customer satisfaction. This on-site role requires strong teamwork and data-driven decision making.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial environment.
• High school diploma or GED.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and quick learning of ordering system.
• ERP / SAP experience is a plus.

Responsibilities

• Lead and coach the service center team to meet or exceed P&L objectives.
• Manage internal service center operations and support customers pre-sale, POS, and post-sale.
• Hire, train, and develop service center staff.
• Monitor metrics and vendor relationships to improve operations.
• Collaborate with account managers to grow the customer base.

Skills

Leadership

Customer service

Communication

Negotiation

Analytical skills

Education

High school diploma or GED

Tools

ERP / SAP

Job description

Applied Industrial Technologies in Wilmington, NC is seeking an experienced Customer Service Manager to lead our service center operations and support our customers through pre-sale, sale, and post-sale activities.

You will coach a team of CSRs, manage inventory and metrics, and collaborate with account managers to grow business while maintaining high customer satisfaction. This on-site role requires strong teamwork and data-driven decision making.