Service Center Leader: Customer Tech & Sales

Dyson; Miami (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401K with up to a 4% match

Company paid Life Insurance and AD&D

Competitive Paid Time Off Benefits

Child Care Leave Program

Generous Dyson Product Discounts

Multi-Level Healthcare Coverage Options

Job summary

A global technology enterprise is seeking a Customer Service professional in Miami, Florida. This role involves resolving technical queries, ensuring high customer satisfaction, and managing product repairs. Ideal candidates should have over 3 years of experience and strong skills in troubleshooting and data analysis. A competitive benefits package is offered, emphasizing financial, lifestyle, and health benefits.

Qualifications

• 3+ years of product servicing and/or hands-on repair experience preferred.
• Ability to supervise and manage a small staff.
• Ability to lift and move up to 50 lbs.

Responsibilities

• Track and monitor key performance indicators for customer satisfaction.
• Identify and capture sales opportunities to drive revenue.
• Maintain a safe work environment by conducting daily quality assessments.

Skills

Product servicing experience

Troubleshooting

Data analysis

Microsoft Office

P&L management

Relationship building

Flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

SharePoint

Job description

A global technology enterprise is seeking a Customer Service professional in Miami, Florida. This role involves resolving technical queries, ensuring high customer satisfaction, and managing product repairs. Ideal candidates should have over 3 years of experience and strong skills in troubleshooting and data analysis. A competitive benefits package is offered, emphasizing financial, lifestyle, and health benefits.