Remote Call Center Specialist — Data-Driven Support

TechOp Solutions International; Miami (FL); Remote; USD 40,000 - 55,000; Full time

Job summary

A prominent technology service provider is seeking Customer Service Representatives in Miami, FL. The role requires strong communication skills and 3+ years of call center experience. Responsibilities include tracking calls, preparing reports, and researching information. Candidates should hold at least a high school diploma, with an Associate's Degree preferred. Proficiency in telephony systems and Microsoft Office is necessary. This role offers a remote workplace for those living in Miami or nearby cities.

Qualifications

• 3+ years experience in a call center.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Accurately record call details according to procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.

Skills

Attention to detail

Strong analytical abilities

Communication skills

Ability to multitask

Proficiency with CRMs

Experience with sensitive information

Education

High school diploma or equivalent

Associates Degree (Preferred)

Tools

Telephony systems

Microsoft Office Suite

Job description

A prominent technology service provider is seeking Customer Service Representatives in Miami, FL. The role requires strong communication skills and 3+ years of call center experience. Responsibilities include tracking calls, preparing reports, and researching information. Candidates should hold at least a high school diploma, with an Associate's Degree preferred. Proficiency in telephony systems and Microsoft Office is necessary. This role offers a remote workplace for those living in Miami or nearby cities.