On-Site Server Support Technician

Worldwide TechServices; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A technology services company located in Miami, FL, is seeking a support technician to provide customer service for technical equipment. Responsibilities include handling service calls, maintaining inventory, and ensuring customer satisfaction. Ideal candidates possess technical school certification and experience driving to client locations. This role requires the ability to lift equipment and manage administrative tasks associated with service calls.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Complete all administrative tasks associated with each call.

Skills

Technical communication

Driving to client locations

Basic repair toolkit ownership

Education

Technical school certification or equivalent

Tools

OEM certifications

Relevant software knowledge

Relevant hardware knowledge

Job description

A technology services company located in Miami, FL, is seeking a support technician to provide customer service for technical equipment. Responsibilities include handling service calls, maintaining inventory, and ensuring customer satisfaction. Ideal candidates possess technical school certification and experience driving to client locations. This role requires the ability to lift equipment and manage administrative tasks associated with service calls.