Deskside Support Specialist - Hialeah

Apex Systems; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company is seeking a qualified Desktop Support Technician in the Miami, FL area. The role involves providing desktop hardware and software support, performing IT service delivery, and troubleshooting issues to meet client satisfaction goals. Candidates should have a customer service background and 1-3 years of relevant experience, particularly in a corporate environment. Excellent communication skills are essential. If interested, please reach out to Andrew Blankenship.

Qualifications

• 1-3 years of experience in servicing or deploying computer equipment.
• Experience in a corporate environment.
• Physically able to lift and move technology hardware.

Responsibilities

• Provide technical support for desktop hardware and software.
• Perform IT service delivery according to policies.
• Troubleshoot and replace parts, perform system upgrades.

Skills

Customer service background

Knowledge of Windows operating system

Excellent verbal communication skills

Ability to follow technical instructions

Tools

Desktop hardware

Desktop software

Job description

Apex Systems is looking for a qualified PC Service Technician in the Miami, FL area! If interested, please take a look at the job description below and email your resume to Andrew Blankenship at [email protected]

Job #: 3013973

Job Title

Desktop Support Technician

Shift

Monday - Friday 7am - 4pm

Principal Duties and Responsibilities

• Provided Desktop HW & SW, networking and VTC technical support
• Perform IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
• Coordinates and Client End User on expectations and availability to conduct Managed Client Services
• Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
• When required-provides onsite shadowing to Program Field Service Team
• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance to technical products
• Follows predefines procedures and tasks in everyday activities

Required Skills and Competencies

• Minimum 1-3 year experience in servicing/deploy computer equipment
• Must have a proven customer service background
• Must have experience in a corporate environment
• Individual will be knowledgeable of Windows operation system environment
• Able to comprehend and follow verbal and written technical instructions and scripts
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

EEO Statement

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected].