Customer Care & Solutions Specialist

Montana Idaho Log & Timber; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A custom log and timber company in Miami is seeking a Call Center Representative to manage customer inquiries and ensure satisfaction. The role includes handling calls, upselling products, and maintaining customer relationships. Ideal candidates will have experience in customer support, strong communication skills, and a high school degree. This position offers an opportunity to work in a dynamic environment focused on customer service excellence.

Qualifications

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Ability to multi-task and set priorities.

Responsibilities

• Manage large amounts of inbound and outbound calls.
• Follow communication scripts when handling different topics.
• Identify customers' needs and provide solutions.

Skills

Strong phone and verbal communication skills

Active listening

Customer focus

Adaptability to different personality types

Time management

Education

High school degree

Tools

CRM systems

Job description

A custom log and timber company in Miami is seeking a Call Center Representative to manage customer inquiries and ensure satisfaction. The role includes handling calls, upselling products, and maintaining customer relationships. Ideal candidates will have experience in customer support, strong communication skills, and a high school degree. This position offers an opportunity to work in a dynamic environment focused on customer service excellence.