On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Miami (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

A global technology services leader seeks a Dynamic PC Support professional in Miami, Florida. The role involves troubleshooting and repairing client products, ensuring customer satisfaction through effective support, and adhering to service level agreements. Candidates should have a technical school certification and possess strong communication skills. The position may require driving to client locations and handling computer equipment, offering an exciting opportunity to develop skills in a dynamic environment.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls as documented.
• Ensure control of assets and inventory as required.
• Report all activity accurately and timely.

Skills

Communication regarding technical issues

Ability to drive to client locations

Basic repair tool kit ownership

Capability to lift and move computer equipment up to 50 lbs

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services leader seeks a Dynamic PC Support professional in Miami, Florida. The role involves troubleshooting and repairing client products, ensuring customer satisfaction through effective support, and adhering to service level agreements. Candidates should have a technical school certification and possess strong communication skills. The position may require driving to client locations and handling computer equipment, offering an exciting opportunity to develop skills in a dynamic environment.