Technology Support Specialist

Milner, Inc.; Deerfield Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company in Florida is seeking a Technology Service Analyst to provide technical support to users through various channels. Responsibilities include troubleshooting complex issues and maintaining customer satisfaction. Candidates should have a degree in a technical field, relevant certifications, and strong communication skills. This role may require extensive use of a personal vehicle for company business, along with a commitment to customer service and technical excellence.

Qualifications

• 4-year college degree in a technical (MIS, IT) program or equivalent education.
• Technical hardware knowledge required.
• Current Microsoft or equivalent networking/system certifications.

Responsibilities

• Provide technical support to end users via phone, remote access, and on-site visits.
• Log and update tickets in the tracking system.
• Assist customers with software and desktop issues remotely.
• Complete equipment installations remotely or onsite.

Skills

Windows OS and common business applications

Advanced network training and hands-on experience

Excellent customer service skills

Ability to diagnose and troubleshoot methodically

Excellent verbal and written communication skills

Education

4-year college degree in a technical program or equivalent education

Current Microsoft or equivalent networking/system certifications

Tools

Microsoft 365

CompTIA Network+/Security+

Cisco CCNA

Job description

A technology services company in Florida is seeking a Technology Service Analyst to provide technical support to users through various channels. Responsibilities include troubleshooting complex issues and maintaining customer satisfaction. Candidates should have a degree in a technical field, relevant certifications, and strong communication skills. This role may require extensive use of a personal vehicle for company business, along with a commitment to customer service and technical excellence.