Service Center Lead – Bike Shop Hospitality & Ops

Trek; Encinitas (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Flexible culture

Health care options

Dental & Vision insurance

401(k) with match

ESOP

Maternity leave 12 weeks

Employee discounts

Job summary

Trek Store Encinitas is seeking a Service Manager to lead our Service Center operations, align workflow, staffing of mechanics, and KPIs to ensure a best-in-class customer experience.

You’ll be the primary service advisor, train your team, manage service costs, keep orders organized, and ensure a clean, efficient department while delivering Trek’s hospitality and getting the bikes built and delivered to sales on time.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication and leadership skills.
• Ability to train team and manage service orders.

Responsibilities

• Lead store Service Center operations and set workflow.
• Be the primary service advisor and integrate sales and service.
• Manage service costs and keep service orders organized.

Skills

Leadership

Customer service

Staff training

Communication

Bicycle service experience

Inventory planning

Retail operations

Job description

Trek Store Encinitas is seeking a Service Manager to lead our Service Center operations, align workflow, staffing of mechanics, and KPIs to ensure a best-in-class customer experience.

You’ll be the primary service advisor, train your team, manage service costs, keep orders organized, and ensure a clean, efficient department while delivering Trek’s hospitality and getting the bikes built and delivered to sales on time.