Service Center Leader — Bikes, Hospitality & Ops

Trek Retail Corporation; Concord (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance and Vision insurance

Flexible Spending Accounts (FSA)

Life insurance and optional term life

Competitive vacation package

401(k) with match and ESOP

Maternity leave 12 weeks 100% pay

Paid holidays

Tuition Reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discounts

Job summary

Trek Retail Corporation in Concord, NH seeks a Service Manager to lead the Service Center and own workflow, staffing, and KPIs. You will be the primary service advisor, aligning service with sales while upholding Trek’s renowned hospitality.

You’ll train and develop the team, communicate with customers, manage costs, and ensure smooth operation for a great customer experience at Trek Store Concord.

Qualifications

• 3+ years of bicycle service center experience.
• Strong leadership and communication skills.
• Ability to train and develop team members.

Responsibilities

• Lead the store's Service Center operations and KPIs.
• Serve as the primary service advisor, integrating sales and service.
• Manage workflow, staffing, and costs while ensuring hospitality.
• Write a majority of work orders and maintain organized service orders.

Skills

Service management

Team leadership

Customer communication

Bicycle service experience

Job description

Trek Retail Corporation in Concord, NH seeks a Service Manager to lead the Service Center and own workflow, staffing, and KPIs. You will be the primary service advisor, aligning service with sales while upholding Trek’s renowned hospitality.

You’ll train and develop the team, communicate with customers, manage costs, and ensure smooth operation for a great customer experience at Trek Store Concord.