Service Center Lead - Elevate Bike Shop Ops & Team Growth

Trek Retail Corporation; United States; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Flexible culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Life insurance

Job summary

Trek Retail Corporation seeks a Service Manager at Trek Store South Bay to oversee the Service Center, lead mechanics, and ensure exceptional customer experiences. You’ll train staff, optimize workflow, and drive KPIs to deliver Trek’s signature hospitality.

As primary service advisor, you’ll guide the sales and service teams, write most work orders, manage costs, and keep the shop organized and efficient, developing employees and anticipating needs for peak performance.

Qualifications

• 3+ years bicycle service center experience.
• Strong leadership and communication skills.

Responsibilities

• Oversee service center operations and staffing.
• Write work orders and manage service costs.
• Ensure customer-focused hospitality.

Skills

Bike service

Leadership

Customer communication

Job description

Trek Retail Corporation seeks a Service Manager at Trek Store South Bay to oversee the Service Center, lead mechanics, and ensure exceptional customer experiences. You’ll train staff, optimize workflow, and drive KPIs to deliver Trek’s signature hospitality.

As primary service advisor, you’ll guide the sales and service teams, write most work orders, manage costs, and keep the shop organized and efficient, developing employees and anticipating needs for peak performance.