Bike Service Manager — Hospitality & Ops

Trek; Bonita (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Flexible and fun culture

Health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term

401(k) with match and ESOP

Maternity leave 12 weeks with pay

Paid holidays

Tuition Reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discounts

Job summary

Trek Store South Bay is seeking a Service Manager to lead the service center, own workflow decisions, manage technicians, and drive KPIs to ensure every customer has the best possible experience. You will be the operations lead for the shop and accountable for outcomes.

You’ll be the primary service advisor, guiding customers and integrating sales with service, training staff, controlling costs, and ensuring work orders are accurate and timely.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication and leadership skills.
• Willingness to attend Trek Service classes in Waterloo, WI.
• Ability to manage service costs and KPIs.

Responsibilities

• As Service Manager, you’ll lead the store’s Service Center operations and own KPI accountability.
• You’ll be the primary service advisor, integrating sales and service experiences.
• You’ll train and develop the team and manage service costs and orders.
• You’ll ensure the right bikes are built and delivered to sales floor and customers.
• You’ll manage communications from Service Department to customers and write more than 50% of shop work orders.

Skills

Bike service experience

Leadership

Communication skills

Team development

Job description

Trek Store South Bay is seeking a Service Manager to lead the service center, own workflow decisions, manage technicians, and drive KPIs to ensure every customer has the best possible experience. You will be the operations lead for the shop and accountable for outcomes.

You’ll be the primary service advisor, guiding customers and integrating sales with service, training staff, controlling costs, and ensuring work orders are accurate and timely.