Bike Shop Service Manager – Hospitality & Ops Lead

Trek Bicycle Corporation; Encinitas (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Flexible culture

Health benefits

401(k) with match

Vacation package

Dental & Vision

FSA

Life insurance

Tuition reimbursement

Employee discounts

Holidays

ESOP

Maternity leave 12 weeks

Job summary

Trek Bicycle Corporation is seeking a Service Manager for Trek Store Encinitas to lead the service center, manage technicians, and deliver Trek’s hospitality-driven customer experience.

You will drive workflow, budget service costs, and ensure orders are organized while maintaining high energy and a focus on continuous improvement. Excellent communication with customers and team members is essential.

Qualifications

• 3+ years of bicycle service center experience.

Responsibilities

• Lead the store's Service Center operations and workflow.
• Serve as the primary service advisor and collaborate with sales and service teams.
• Train and develop technicians, monitor service costs, and ensure quality work orders.

Skills

Leadership

Customer service

Communication

Planning

Team development

Job description

Trek Bicycle Corporation is seeking a Service Manager for Trek Store Encinitas to lead the service center, manage technicians, and deliver Trek’s hospitality-driven customer experience.

You will drive workflow, budget service costs, and ensure orders are organized while maintaining high energy and a focus on continuous improvement. Excellent communication with customers and team members is essential.