Service Manager – Bike Shop Ops Lead

Trek Bicycle Corporation; San Marcos (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible and fun culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Life insurance

Vacation package

401(k) with match and ESOP

Maternity leave with pay

Paid holidays

Tuition reimbursement up to $15,000

Employee discounts

Job summary

Trek Bicycle Corporation operates Trek Store North County in San Marcos, CA. The Service Manager will lead the service center operations, overseeing workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You will be the primary service advisor, integrating sales and service while guiding the team to deliver Trek's renowned hospitality. Strong communication and leadership are essential to maximize shop performance and customer satisfaction.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication and leadership skills.
• Ability to train and develop staff.
• Ability to manage service costs and write service orders.

Responsibilities

• Lead the store's Service Center operations and KPIs.
• Train and coach service team members to deliver Trek hospitality.
• Engage with customers to recommend the right service at the right time.
• Manage service costs, orders, and ensure organized workflow.
• Communicate with customers and author a majority of service orders.

Skills

Customer service

Leadership

Team development

Communication

Bicycle service

Staffing

Job description

Trek Bicycle Corporation operates Trek Store North County in San Marcos, CA. The Service Manager will lead the service center operations, overseeing workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You will be the primary service advisor, integrating sales and service while guiding the team to deliver Trek's renowned hospitality. Strong communication and leadership are essential to maximize shop performance and customer satisfaction.