Bike Service Center Lead — Hospitality & Ops

Trek Bicycle; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match and ESOP

Paid maternity leave 12 weeks with 100

Education assistance

Job summary

Trek Store Holly Park is seeking a Service Manager to lead the store's Service Center and be accountable for workflow, staffing, and KPIs to ensure an exceptional customer experience.

You will be the primary service advisor, integrating sales and service while guiding your team to deliver Trek’s hospitality promise. Strong communication, leadership, and hands-on bicycle service experience are essential.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication and leadership skills.
• Ability to train and develop future leaders.
• Willingness to attend Trek Service classes in Waterloo, WI.

Responsibilities

• Lead the store's Service Center operations and own workflow decisions.
• Serve as the primary service advisor, aligning sales and service experiences.
• Monitor costs, organize service orders, and maintain a clean, efficient department.
• Ensure correct bikes are built and delivered to sales floor and customers.

Skills

Leadership

Communication

Customer service

Team development

Planning

Bicycle service experience

Job description

Trek Store Holly Park is seeking a Service Manager to lead the store's Service Center and be accountable for workflow, staffing, and KPIs to ensure an exceptional customer experience.

You will be the primary service advisor, integrating sales and service while guiding your team to deliver Trek’s hospitality promise. Strong communication, leadership, and hands-on bicycle service experience are essential.