Service Center Lead - Bikes & Hospitality Excellence

Trek Retail Corporation; Virginia (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible culture

Health insurance

401(k) with match

Tuition reimbursement

Employee discounts

Job summary

Trek Store Stafford is seeking a dynamic Service Manager to lead the Service Center, drive workflow efficiency, and ensure outstanding guest experiences through Trek's hospitality standards.

You will mentor technicians, manage costs, and align service with sales. Strong communication and leadership are essential to develop players and sustain performance in a fast-paced bike-store environment.

Qualifications

• 3+ years of bicycle service center experience.
• Strong leadership and team development skills.
• Excellent communication and customer service abilities.

Responsibilities

• Lead the store's Service Center operations and KPIs.
• Train and develop service team members.
• Serve as primary service advisor and write a majority of work orders.
• Coordinate with sales for right bikes built and delivered.

Skills

Leadership

Communication

Staff management

Customer service

Workflow optimization

Training

Job description

Trek Store Stafford is seeking a dynamic Service Manager to lead the Service Center, drive workflow efficiency, and ensure outstanding guest experiences through Trek's hospitality standards.

You will mentor technicians, manage costs, and align service with sales. Strong communication and leadership are essential to develop players and sustain performance in a fast-paced bike-store environment.