Service Center Manager — Hospitality & Operations Lead

Trek Bicycle; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

Dental and Vision insurance

Flexible Spending Accounts (FSA)

Life insurance and term life options

Paid holidays and 401(k) with match

ESOP

Maternity leave 12 weeks with pay

Employee discounts on all Trek product

Tuition reimbursement up to $15,000

Job summary

Trek Bicycle Store is seeking an energetic Service Manager to lead the store’s Service Center operations and act as the primary service advisor. You’ll guide workflow, staffing, and KPIs to ensure an outstanding customer experience.

You’ll train and oversee technicians, manage service costs, and ensure smooth communication with customers and the sales team to deliver Trek’s signature hospitality.

Qualifications

• 3+ years of bicycle service center experience.
• Strong leadership and communication skills.
• Ability to train and develop a team of technicians and advisors.
• Proven ability to manage workflow, staffing, and KPIs.
• Excellent customer service and hospitality mindset.

Responsibilities

• Lead store Service Center operations and own workflow and KPI decisions.
• Serve as the primary service advisor, integrating sales and service.
• Train and develop the team; ensure costs are controlled and orders organized.
• Oversee department cleanliness and efficiency; ensure correct bikes reach the sales floor.
• Write >50% of service work orders and manage customer communications.

Skills

Bicycle service center experience

Leadership

Communication

Operational planning

Staff development

Customer service

Service cost control

Job description

Trek Bicycle Store is seeking an energetic Service Manager to lead the store’s Service Center operations and act as the primary service advisor. You’ll guide workflow, staffing, and KPIs to ensure an outstanding customer experience.

You’ll train and oversee technicians, manage service costs, and ensure smooth communication with customers and the sales team to deliver Trek’s signature hospitality.