Service Center Director – Profit & People Leader

Camping World; Benton (AR); Vor Ort; USD 95.000 - 145.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On-the-job training

Medical insurance

Dental insurance

Vision insurance

Zusammenfassung

Camping World is seeking a Fixed Operations Director to lead our Service Center and ensure top-tier customer satisfaction and profitability. You will support and manage Service Managers, drive P&L, and supervise technicians, service advisors, and support staff in a fast-paced environment.

Responsibilities include building a high-performing team, controlling labor costs, meeting monthly budgets, and maintaining a safe, efficient shop.

Qualifikationen

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry.
• Ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment.
• Knowledge of RV's and RV systems is a plus.
• Strong written and verbal communication skills.
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
• Intermediate or better skills in MS Office (Word, Excel, Outlook).
• Valid driver's license required.
• May lift up to 25 lbs and/or move up to 50 lbs with assistive devices.
• Prolonged periods of standing, exposure to heat/cold/noise/dust.

Aufgaben

• Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location.
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
• Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers.
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy.
• Meet or exceed monthly budget projections and maintain a safe working environment.

Kenntnisse

High-volume service center management

Customer satisfaction focus

P&L management

Labor cost control

MS Office

RV/Automotive industry knowledge

Strong communication skills

Tools

ADP

IDS

Reynolds & Reynolds

Jobbeschreibung

Camping World is seeking a Fixed Operations Director to lead our Service Center and ensure top-tier customer satisfaction and profitability. You will support and manage Service Managers, drive P&L, and supervise technicians, service advisors, and support staff in a fast-paced environment.

Responsibilities include building a high-performing team, controlling labor costs, meeting monthly budgets, and maintaining a safe, efficient shop.