Fixed Ops Director: Elevate Service Profit & People

Camping World Holdings, Inc.; Berkley (MA); On-site; USD 95,000 - 145,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

Medical, dental, vision coverage

Job summary

Camping World Holdings, Inc. is seeking a Fixed Operations Director to lead the service center, manage Service Managers, and drive profitability while ensuring top-tier customer satisfaction.

You will build and guide a team of technicians and service staff, monitor P&L, and maintain strong vendor partnerships in a high-volume RV/auto environment. The role emphasizes leadership, strategic oversight, and adherence to safety and operational standards within a full-time, on-site position at our MA

Qualifications

• Experience managing a high-volume service center.
• Proven ability to drive customer satisfaction and profitability.
• Strong written and verbal communication skills.
• Proficiency with dealership software (ADP, IDS, Reynolds & Reynolds).
• MS Office skills (Word, Excel, Outlook).
• Ability to read and analyze P&L reports.
• Valid driver’s license.

Responsibilities

• Support and manage the Service Manager(s) as part of the Fixed Operations team.
• Maintain high customer satisfaction throughout the service department.
• Drive profitability through sales, gross profit, and labor cost control.
• Build a high performing team of Technicians, Service Advisors, and more.
• Foster development and retention, and strong vendor relations.
• Meet or exceed monthly budget projections.
• Maintain a safe and functional working environment.

Skills

RV industry experience

Service center management

Customer satisfaction

Profitability focus

Communication skills

P&L analysis

Driver's license

Physical requirements

Tools

ADP

IDS

Reynolds & Reynolds

MS Office

Job description

Camping World Holdings, Inc. is seeking a Fixed Operations Director to lead the service center, manage Service Managers, and drive profitability while ensuring top-tier customer satisfaction.

You will build and guide a team of technicians and service staff, monitor P&L, and maintain strong vendor partnerships in a high-volume RV/auto environment. The role emphasizes leadership, strategic oversight, and adherence to safety and operational standards within a full-time, on-site position at our MA