RV Fixed Ops Director: Service Profit & Growth

FreedomRoads, LLC; Quincy (MI); On-site; USD 95,000 - 145,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On the job training

Job summary

Camping World Holdings, Inc. is seeking a Fixed Operations Director to lead our Service Center operations. You will supervise Service Managers, drive customer satisfaction, and manage profitability through strategic P&L oversight and cost controls.

You will build and coach a high-performing team of technicians and service staff, foster development, and nurture vendor relationships to meet monthly budgets and safety standards.

Qualifications

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment.
• Knowledge of RV's and RV systems is a plus.
• Strong written and verbal communication skills.
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
• Intermediate or better skills in MS Office (Word, Excel, Outlook)
• Ability to read and analyze P&L reports
• Valid driver's license required

Responsibilities

• Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location.
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department.
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
• Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices.
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy.
• Create and maintain strong working relationships with external vendors.
• Meet or exceed monthly budget projections.
• Maintain a safe and functional working environment.

Skills

Leadership

Customer service

P&L management

Communication

Team building

Budgeting

Tools

ADP

IDS

Reynolds & Reynolds

MS Office

Job description

Camping World Holdings, Inc. is seeking a Fixed Operations Director to lead our Service Center operations. You will supervise Service Managers, drive customer satisfaction, and manage profitability through strategic P&L oversight and cost controls.

You will build and coach a high-performing team of technicians and service staff, foster development, and nurture vendor relationships to meet monthly budgets and safety standards.