Service Care & Scheduling Specialist

Doug Smith Dealerships; American Fork (UT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Debt-Free College Degree Program (100%

Health Benefits

401(k) with Company Match

Paid Time Off

Holiday Pay

Employee discounts on vehicles

Job summary

Doug Smith Auto in Utah seeks a Service BDC Agent to be the central hub for our Service Department. You will handle calls, chats, and scheduling, delivering friendly, high-quality customer care across channels.

No experience required; we train. You will be the first point of contact, ensuring guests feel valued and supported. This is a full-time, on-site role with growth opportunities at a family-owned dealership.

Qualifications

• High school diploma or equivalent required.
• Age 18+, valid driver’s license, clean driving record.

Responsibilities

• Handle inbound/outbound calls, texts, and live chats.
• Schedule service appointments to keep workshop running smoothly.
• Answer basic service questions and provide updates to guests.
• Perform outbound follow-up to remind about maintenance or check-in on service.

Skills

People skills

Motivated

Tech-savvy

Communication

Education

High school diploma or equivalent

Job description

Doug Smith Auto in Utah seeks a Service BDC Agent to be the central hub for our Service Department. You will handle calls, chats, and scheduling, delivering friendly, high-quality customer care across channels.

No experience required; we train. You will be the first point of contact, ensuring guests feel valued and supported. This is a full-time, on-site role with growth opportunities at a family-owned dealership.