Service Customer Experience Agent (BDC)

Doug Smith Dealerships; American Fork (UT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Debt-Free College Degree Program (100%

Health Benefits

401(k) with Company Match

Paid Time Off

Holiday Pay

Employee discounts on vehicles

Job summary

Doug Smith Auto in Utah seeks a Service BDC Agent to be the central hub for our Service Department. You will handle calls, chats, and scheduling, delivering friendly, high-quality customer care across channels.

No experience required; we train. You will be the first point of contact, ensuring guests feel valued and supported. This is a full-time, on-site role with growth opportunities at a family-owned dealership.

Qualifications

• High school diploma or equivalent required.
• Age 18+, valid driver’s license, clean driving record.

Responsibilities

• Handle inbound/outbound calls, texts, and live chats.
• Schedule service appointments to keep workshop running smoothly.
• Answer basic service questions and provide updates to guests.
• Perform outbound follow-up to remind about maintenance or check-in on service.

Skills

People skills

Motivated

Tech-savvy

Communication

Education

High school diploma or equivalent

Job description

At Doug Smith Auto, we take pride in taking care of our customers and our team. As a Service BDC Agent, you’ll be the central communication hub for our Service Department—handling inbound and outbound calls, answering customer chats, scheduling service appointments, and answering basic questions to keep everything running smoothly.

What You’ll Be Doing

You are the first point of contact and the ultimate helper for our service guests. No high-pressure sales—just high-quality customer care across every channel.

• Manage Communication: Manage incoming and outgoing phone calls, text messages, and live website chats.
• Scheduling: Book service appointments accurately so our workshop stays efficient and customers get back on the road safely.
• Customer Support: Answer basic service questions, provide updates, and ensure every guest feels valued.
• Outreach: Make outbound follow-up calls to remind customers about upcoming maintenance or check in on recent service.

Perks & Benefits

• Debt-Free College Degree Program (100% covered tuition)
• Health Benefits: Medical, Dental, and Vision Insurance + Health Savings Account (HSA)
• Financial Security: 401(k) with Company Match + Life, AD&D, and Short-Term Disability Insurance
• Time Off: Paid Time Off (after year one) + Holiday Pay
• Dealership Extras: Employee discounts on vehicles, parts, and service

What We’re Looking For

You don’t need any experience to start here - if you have the right attitude, we will train you on the rest.

• People First: Charismatic, outgoing, and genuinely enjoys talking to people.
• Motivated & Reliable: A self-starter who brings good energy to work every day.
• Tech-Savvy Enough: Comfortable typing, navigating basic computer programs, and texting/emailing professionally.
• The Essentials: High school diploma (or equivalent), age 18+, with a valid driver’s license and a clean driving record.
• Availability: Ready to work full-time, including Saturdays (with a set day off during the week).

If you're ready to start a new career and want to be part of a fun, uplifting team, we’d love to hear from you!

Doug Smith Auto is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all team members