Service BDC Specialist: Customer Care & Scheduling

Doug Smith Subaru; American Fork (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Debt-Free College Degree Program

Health Benefits

Financial Security

Time Off

Dealership Extras

Job summary

Doug Smith Auto is seeking a Service Customer Experience Agent (BDC) to be the central hub for our Service Department, handling calls, chats, scheduling, and answering basic questions to keep service running smoothly.

Join a team that prioritizes people and offers real growth: training provided, a welcoming environment, full-time hours including Saturdays, and benefits like health insurance, 401(k), and paid time off.

Qualifications

• High school diploma or equivalent.
• Willingness to learn and train in customer service.
• Strong communication and phone etiquette.
• Comfort with basic computer programs and texting/emailing.

Responsibilities

• Manage inbound and outbound calls for service.
• Schedule and book service appointments.
• Answer basic service questions and provide updates.
• Conduct outbound follow-ups for upcoming maintenance.

Skills

People First

Motivated & Reliable

Tech-Savvy

The Essentials

Availability

Education

High school diploma

Job description

Doug Smith Auto is seeking a Service Customer Experience Agent (BDC) to be the central hub for our Service Department, handling calls, chats, scheduling, and answering basic questions to keep service running smoothly.

Join a team that prioritizes people and offers real growth: training provided, a welcoming environment, full-time hours including Saturdays, and benefits like health insurance, 401(k), and paid time off.