BDC Specialist | Drive Appointments & Customer Care

Smith Auto Family Levelland; Levelland (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k + Match

Paid Vacation & Holidays

Job summary

Smith Auto Family is hiring for a BDC Representative to drive business through outbound and inbound calls, set sales and service appointments, and strengthen customer relationships.

The ideal candidate has 1+ year in customer service, strong phone skills, and a detail-oriented, team-oriented mindset. Bilingual candidates may qualify for a higher rate. CRM/Google Workspace familiarity is a plus.

Qualifications

• 1+ year of customer service experience.
• Strong phone skills and friendly demeanor.
• Organized with attention to detail.
• Team player with a positive attitude.
• Bilingual candidates may qualify for a higher rate.

Responsibilities

• Make outbound calls to potential and past customers.
• Answer inbound calls promptly and professionally.
• Follow scripts for CRM effectiveness.
• Set sales and service appointments.

Skills

Customer service

Phone skills

Bilingual (advantage)

Tools

CRM systems

Google Workspace

Job description

Smith Auto Family is hiring for a BDC Representative to drive business through outbound and inbound calls, set sales and service appointments, and strengthen customer relationships.

The ideal candidate has 1+ year in customer service, strong phone skills, and a detail-oriented, team-oriented mindset. Bilingual candidates may qualify for a higher rate. CRM/Google Workspace familiarity is a plus.