BDC Agent

L0582 Wade Ford; Smyrna (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision

Paid holidays

Disability insurance

Life insurance

401(k)

Employee stock plan

Lithia Learning Center

Vehicle discounts

Wellness program

Job summary

Lithia & Driveway is seeking a Service BDC Admin to support the service department by scheduling appointments, communicating with customers, and handling administrative tasks behind the scenes. This on-site role emphasizes organization, customer focus, and multi-tasking in a fast-paced automotive team.

Responsibilities include lead management, data gathering for follow-up, and maintaining up-to-date product and promotions knowledge, leveraging internet tools to boost appointments and retention.

Qualifications

• 2+ years of customer service, administrative, or automotive experience.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead customer relations processes at the store(s) to ensure a customer-first approach.
• Gather accurate customer data to create a follow-up retention database.
• Maintain knowledge of product information, pricing, and promotions.
• Use internet department tools to increase appointments, sales and retention.
• Follow up by phone to address experiences and resolve issues.

Skills

Customer service

Administrative

Automotive

Phone communication

Job description

Dealership: L0582 Wade Ford Lithia Wade Ford Hiring: Business Development Center Admin Pay: Varies, depending on experience. Schedule: Full-time Location: On-site at dealership

Why Join Our Team?

As a Service BDC Admin, you'll play a key role in scheduling service appointments, communicating with customers, and supporting the service department behind the scenes. If you're organized, customer-focused, and enjoy working in a fast-paced environment, this is a great opportunity to build a rewarding career with a growing automotive team.

What You'll Do

Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.

Gather accurate customer information to create a database for continual follow-up and retention

Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

Utilize computer skills within our internet department to increase appointments, sales, and customer retention.

Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.

Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.

What You'll Bring

• 2+ years of previous customer service, administrative or automotive experience required
• Excellent organization and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Strong computer skills and the ability to learn new systems
• Ability to confidently communicate with customers by phone, email, and text
• Reliable attendance and a strong work ethic
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!