Service BDC Administrator

L0280 Honolulu Ford; Honolulu (HI); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Descrizione del lavoro

Lithia & Driveway seeks a Service BDC Administrator for Honolulu Ford in Honolulu, HI. You will schedule service appointments, greet clients, and coordinate with service advisors to ensure smooth visits. You will also handle warranty claims and provide essential administrative support to the service team.

The ideal candidate has automotive and customer service experience, plus warranty claims know-how. Flexible scheduling and opportunities to grow are offered.

Competenze

• Automotive experience required (1+ years).
• Customer service experience required (2+ years).
• Warranty/claims experience preferred (1+ years).
• Valid driver’s license and clean driving record.

Mansioni

• Schedule service appointments by phone, email, and in person.
• Welcome clients to the Service Area and escort to the advisor.
• Coordinate with Service Advisors to match clients with available advisors.
• Prepare warranty repair orders and process warranty claims promptly.
• Maintain records and communicate with manufacturers and warranty companies.

Conoscenze

Automotive experience

Customer service

Warranty/claims experience

Driver''s license

Formazione

High School diploma

Descrizione del lavoro

Dealership: L0280 Honolulu Ford Honolulu Ford Hiring: Service BDC Administrator Pay: $17.00-$23.00 Hourly DOE Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You'll Do

• Schedules appointments for service via telephone, e-mail and in person
• Welcome clients when they arrive in the Service Area.
• Determine the nature of visit and escort the client to the appropriate department/area.
• Inform and introduce the client to the Advisor and explain the nature of the visit.
• Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
• Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
• Provide administrative support to the staff when necessary.
• Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
• Process warranty claims in a timely manner, as the repair orders are closed.
• Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.
• Book the appropriate technicians for the hours earned on the operations performed.
• Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
• Check each repair order against the vehicles' service history to avoid processing duplicate claims or submitting claims for shop comebacks.
• Review and process returned/rejected/adjusted warranty claims, track each claim until its final resolution.
• Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
• Maintain a record of all claims submitted, returned/rejected, or paid and their current status.
• Become familiar with and administer the manufacturers and after-market warranty company policies and procedures.
• Establish and maintain positive and productive relationships with the manufacturer's representatives and the representative of any approved aftermarket company with which the dealership conducts business.
• Responsible for preparing loaner agreements as well as monitoring the loaner fleet for maintenance
• Responsible for monitoring EZ-pass violations and damage to vehicles
• Work with sales managers on when to remove vehicles from the fleet and entering new units to fleet.

What You'll Bring

• Automotive Experience, 1+ years
• Customer service Experience, 2+ years
• Warranty, claims experience, 1+ years
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!