BDC Administrator

L0150 Lithia Toyota of Odessa; Odessa (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

Paid Holidays

PTO

Disability Insurance

Job summary

Lithia Toyota of Odessa is seeking a detail‑oriented customer relations specialist to lead and optimize customer experience across assigned stores. You will implement approved CR processes, train staff, and build a durable customer database to drive repeat business.

Responsibilities include improving customer follow-up, increasing showroom appointments, and maintaining up‑to‑date knowledge of product pricing and promotions. Strong communication and typing skills are essential for success.

Qualifications

• Strong attention to detail.
• Sense of urgency.
• Excellent communication.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s).
• Gather accurate customer information to create a database for continual follow-up and retention.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience and resolve issues.

Skills

Attention to detail

Sense of urgency

Communication

Typing

Mathematics

Basic computer skills

Job description

What You’ll Do

Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first. Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers. Gather accurate customer information to create a database for continual follow-up and retention Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer skills within our internet department to increase appointments, sales, and customer retention. Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review. Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers. Other duties as assigned.

What You’ll Bring

Strong attention to detail Sense of urgency Excellent communication Typing – ability to type efficiently Mathematics – using mathematics to solve problems. Basic computer skills

We Offer

Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!