BDC Administrator

L0855 Northwest Chrysler Dodge Jeep Ram; Beaverton (OR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway family dealership L0855 Northwest Chrysler Dodge Jeep Ram seeks a BDC Administrator to lead customer relations processes and drive appointment setting. The role emphasizes accurate data collection, knowledge of pricing and promotions, and proactive follow-up to enhance customer retention.

The position offers a Monday–Friday schedule (9:00am–6:00pm) with pay between $18.00 and $21.00 per hour, depending on experience.

Qualifications

• High School graduate or equivalent, 18+ years.
• Acceptable driving record and a valid driver’s license.
• Strong communication and typing skills.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes to prioritize the customer perspective.
• Develop accountable, continuous improvement plans for assigned store(s) via observations and meetings with the GSM/LSMS Coordinator.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, pricing, and dealership/manufacturer events and promotions.
• Utilize internet department tools to increase appointments, sales, and customer retention.
• Follow up with customers by phone to address experiences, resolve issues, and escalate major concerns as needed.
• Set solid appointments with daily customer call-ins and various lead sources.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing skills

Math skills

Basic computer skills

Valid driver’s license

Education

High school diploma or equivalent

Job description

Dealership: L0855 Northwest Chrysler Dodge Jeep Ram Northwest Jeep Chrysler Dodge Ram Hiring: BDC Administrator!

Pay: $18.00 - $21.00, depending on experience

Schedule: Monday - Friday 9:00am - 6:00pm

What You'll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!