Service BDC Specialist: Schedule & Customer Care

Harnish Auto Family; Washington; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401(k) with Company match

Medical, dental, and vision insurance

Paid Time Off

Paid training and career development

Advancement opportunities

Stable, family-owned company

Supportive team environment

Job summary

Harnish Auto Family in Washington state is seeking a Service BDC Representative to be the first point of contact for our service department by scheduling appointments, answering questions, and delivering an exceptional customer experience. No automotive background required—experience in customer service, hospitality, retail, healthcare, or a call center is welcome.

We provide training and a supportive team environment in a fast-paced dealership setting.

Qualifications

• Experience in customer service or call center environments is preferred.
• Strong communication and phone skills are essential.
• Organized with excellent attention to detail and accuracy.

Responsibilities

• Answer incoming service calls, emails, and online inquiries.
• Schedule and confirm service appointments.
• Make outbound calls for maintenance reminders and follow-up.
• Build strong customer relationships and deliver excellent service.
• Maintain accurate customer information in our CRM.
• Work closely with Service Advisors to keep the shop running efficiently.
• Meet daily goals for appointments and customer satisfaction.

Skills

Customer-focused

Communication skills

Attention to detail

Multitasking

Team player

Job description

Harnish Auto Family in Washington state is seeking a Service BDC Representative to be the first point of contact for our service department by scheduling appointments, answering questions, and delivering an exceptional customer experience. No automotive background required—experience in customer service, hospitality, retail, healthcare, or a call center is welcome.

We provide training and a supportive team environment in a fast-paced dealership setting.