BDC Service Representative

Sarasota CDJR Fiat; Sarasota (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts and Servic

Referral Program with Bonus

Job summary

Sarasota CDJR Fiat is seeking a friendly, organized BDC Service Representative to be the first contact for our service department. You will help customers book appointments, answer questions, and ensure a positive experience from start to finish.

Responsibilities include handling service calls, following up on internet requests, scheduling appointments, and recording all interactions in our CRM. A professional appearance and basic knowledge of vehicle service are a plus.

Qualifications

• Excellent communication and customer service skills.
• Professional, well-groomed appearance.
• Basic understanding of vehicle service is helpful.
• Ability to multitask in a fast-paced setting.
• Familiar with computers and CRM software.
• Valid driver’s license and clean driving record.

Responsibilities

• Answer incoming service calls and make follow-up calls.
• Respond to internet service lead requests.
• Schedule and confirm appointments for vehicle service.
• Follow-up after service completion to ensure customer satisfaction.
• Record interactions, appointments, and follow-ups in the CRM system.
• Work closely with service advisors to pass along important customer details.

Skills

Communication

Customer service

CRM software

Multitasking

Driving record

Tools

CRM system

Job description

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

BDC Service Representative

Job Summary

We’re looking for a friendly and organized BDC Service Representative to join our team. In this role, you’ll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities:

• Answer incoming service calls and make follow-up calls.
• Respond to internet service lead requests.
• Schedule and confirm appointments for vehicle service.
• Follow-up after service completion to ensure customer satisfaction.
• Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system.
• Work closely with service advisors to pass along important customer details.
• Comply with all company policies, procedures and safety standards.
• Other duties as assigned.

Qualifications:

• Excellent communication and customer service skills.
• Professional, well-groomed personal appearance.
• Basic understanding of vehicle service is helpful.
• Ability to multitask and stay organized in a fast-paced setting.
• Familiar with computers and CRM software.
• Valid driver’s license and clean driving record.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.