Service BDC Specialist – Flexible Hours & Bonuses

Certified Benz & Beemer; Scottsdale (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonuses

Paid training

Benefits package

Paid vacation

Flexible scheduling

Job summary

Certified Benz & Beemer is seeking a Service BDC Representative to be the heartbeat of our service department, coordinating appointments and ensuring customers have a positive experience. You will handle inbound calls, reminders, and promotions while collaborating with service advisors.

We offer competitive hourly pay with uncapped monthly bonuses, paid training, comprehensive benefits, paid vacation, and flexible scheduling to support work-life balance.

Qualifications

• Experience in customer service, call center, or administrative roles.
• Excellent telephone and interpersonal communication skills.
• Strong computer and internet skills; proficient with common software.

Responsibilities

• Answer inbound service calls and schedule maintenance appointments.
• Make outbound calls for reminders, recalls, and promotions.
• Coordinate with Service Advisors to ensure a smooth drop-off experience.

Skills

Telephone skills

Customer service

Time management

Organizational skills

Bilingual (Plus)

Tools

CRM/phone systems

Job description

Certified Benz & Beemer is seeking a Service BDC Representative to be the heartbeat of our service department, coordinating appointments and ensuring customers have a positive experience. You will handle inbound calls, reminders, and promotions while collaborating with service advisors.

We offer competitive hourly pay with uncapped monthly bonuses, paid training, comprehensive benefits, paid vacation, and flexible scheduling to support work-life balance.