Service Business Development Center

Certified Benz & Beemer; Scottsdale (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonuses

Paid training

Benefits package

Paid vacation

Flexible scheduling

Job summary

Certified Benz & Beemer is seeking a Service BDC Representative to be the heartbeat of our service department, coordinating appointments and ensuring customers have a positive experience. You will handle inbound calls, reminders, and promotions while collaborating with service advisors.

We offer competitive hourly pay with uncapped monthly bonuses, paid training, comprehensive benefits, paid vacation, and flexible scheduling to support work-life balance.

Qualifications

• Experience in customer service, call center, or administrative roles.
• Excellent telephone and interpersonal communication skills.
• Strong computer and internet skills; proficient with common software.

Responsibilities

• Answer inbound service calls and schedule maintenance appointments.
• Make outbound calls for reminders, recalls, and promotions.
• Coordinate with Service Advisors to ensure a smooth drop-off experience.

Skills

Telephone skills

Customer service

Time management

Organizational skills

Bilingual (Plus)

Tools

CRM/phone systems

Job description

Are you a people person looking for a challenging and rewarding opportunity? Certified Benz & Beemer ("CBB") is looking for an energetic and organized Service BDC Representative to join our growing team! As the "heartbeat of our service department" you will be the first point of contact for our customers, helping them to keep their vehicle safe and on the road.

Who We Are:

Certified Benz & Beemer is a family-owned luxury pre-owned dealership celebrating its 20th year as Arizona's premier luxury pre-owned automobile dealer with over 20,000 positive reviews!

We are looking for a motivated person with exceptional communication and time management skills. You will be assisting the Service Department in coordinating appointments and helping customers have an excellent experience. T

What You Will Do:

• Answer inbound service calls and schedule maintenance appointments.
• Make outbound calls for maintenance reminders, recall notices, and special promotions.
• Work closely with Service Advisors to ensure a smooth, welcoming drop-off experience.

What We Offer:

• Competitive hourly base pay + uncapped Monthly Bonuses.
• Paid training and flexible scheduling.
• Full benefits package (Medical, Dental, Vision, 401k Retirement Plan).
• Paid Vacation
• Flexible Scheduling

Qualifications:

• Previous experience in a similar position (Customer service, call center, administrative, etc.)
• Prior experience in the automotive industry is a Plus!
• Helpful attitude and friendly demeanor
• Excellent telephone skills
• Strong computer and internet skills
• Strong organizational and time management skills
• Bilingual is a Plus