Automotive Service BDC Representative

Call Team Six; Town of Poland (NY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Paid training

Opportunity for advancement

Work from home

Overtime offered when available

Job summary

A vehicle service company is seeking an Automotive Service BDC Representative for remote work. You will handle inbound and outbound calls to schedule service appointments for customers and assist with their needs. The ideal candidate has excellent communication skills, preferably with experience in an automotive setting. Join our dynamic team to grow your career in a supportive environment that offers flexibility and opportunities for advancement.

Qualifications

• Previous experience as an Automotive Business Development Representative or in a similar role is preferred.
• Familiarity with customer service techniques and building customer relationships.

Responsibilities

• Receive inbound calls and place outbound calls.
• Collect relevant information and provide solutions.
• Document all customer interactions in service schedulers.
• Schedule appointments for service visits.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with time management skills

Bilingual preferred

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Paid training
• Work from home
• Overtime offered when available
• Career Growth Opportunities

Job Summary

The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced. In addition, making outbound calls to prospective clients to schedule service appointments. This role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions in various dealership service schedulersAttend trainings to maintain up-to-date skills and knowledge
• Appointment scheduling
• Outbound calling and texting efforts

Qualifications

• High school diploma/GED
• Previous experience as a Automotive Business Development Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Bilingual preferred, but not mandatory

Working Conditions

• Must have quiet work environment.
• Must have fully reliable high-speed home internet
• This is an office-based role with extensive phone and computer use

Expected Hours

40 per week

Shift

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay

• Bonus opportunities
• Overtime opportunities
• Paid Dealership Referral Bonus

Work Location

Remote (Depending on experience)

This is a remote position.