Service BDC Associate — Build Appointments & Customer Delight

Sonic Automotive, Inc.; McKinney (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Mercedes Benz of Mckinney in McKinney, TX is seeking a Service BDC Associate to generate internet service appointments and deliver a premium customer experience. You will manage inquiries, update CRM data, and stay informed on inventory, financing and incentive programs.

The role involves responding to inquiries promptly, maintaining accurate records, and collaborating with a busy service team. The position offers hourly pay and opportunities for growth within Sonic Automotive, Inc.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal & written communication

Independent work

Team player

Call center experience

Time management

Job description

Mercedes Benz of Mckinney in McKinney, TX is seeking a Service BDC Associate to generate internet service appointments and deliver a premium customer experience. You will manage inquiries, update CRM data, and stay informed on inventory, financing and incentive programs.

The role involves responding to inquiries promptly, maintaining accurate records, and collaborating with a busy service team. The position offers hourly pay and opportunities for growth within Sonic Automotive, Inc.