Service BDC Associate: Drive Appointments & Training

Sonic Automotive, Inc.; Plano (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Sonic Automotive, Inc. is seeking a ServiceBDC Associate to generate service appointments and manage internet inquiries for our Lute Riley Honda dealership in Plano, TX.

The role focuses on delivering a premium customer experience using CRM tools and lead management software to track customer interest and update files. Responsibilities include data entry into the CRM, generating appointments, and compiling timely reports.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.

Skills

Verbal and written communication

Independence

Call center experience

Time management

Reading and comprehension of rules/pol

Job description

Sonic Automotive, Inc. is seeking a ServiceBDC Associate to generate service appointments and manage internet inquiries for our Lute Riley Honda dealership in Plano, TX.

The role focuses on delivering a premium customer experience using CRM tools and lead management software to track customer interest and update files. Responsibilities include data entry into the CRM, generating appointments, and compiling timely reports.