Service BDC Specialist: Drive Appointments & Customer Care

Cerritos Nissan; Cerritos (CA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

Life insurance available

401(K)

Paid Vacation

Paid sick time

Disability available

Flex spending plan

Employee Discounts

Zusammenfassung

Cerritos Nissan is seeking a Service BDC Representative to join our team in Cerritos, CA. You will oversee CRM databases, handle daily service calls, and schedule appointments using a proven script while collaborating with the BDC, Service & Parts Managers, and Service Advisors to maintain excellent customer relationships.

The role requires strong communication, team spirit, and a proactive approach to handling online leads, emails, and phone inquiries with professionalism and timely responses.

Qualifikationen

• Team-oriented with strong communication and teamwork.
• Excellent interpersonal communication; customer-focused.
• Willing to undergo pre-employment background check and drug screen.
• Active, enthusiastic, and able to work in a fast-paced setting.
• Valid driver’s license with clean driving record.

Aufgaben

• Oversee CRM databases for communication cycles with customers.
• Handle incoming Service Department calls daily with a pre-set script and schedule appointments.
• Collaborate with BDC, Service & Parts Managers, and Service Advisors to maintain customer relationships.
• Educate self on latest service offerings, including pricing.
• Generate appointments and quotes via proactive outbound prospecting and lead activity management.
• Handle all incoming internet email and phone leads.
• Respond to email inquiries in a professional, well-spoken manner.
• Interact with customers via daily phone calls (call center style).
• Check email frequently and respond to inquiries promptly.

Kenntnisse

Team player attitude

Strong interpersonal communication

Prompt and courteous

Enthusiastic personality

Able to work in a fast-paced enviro

Willing to submit to a pre-employment

Valid driver’s license

Tools

MS Office

Email and internet proficiency

Jobbeschreibung

Cerritos Nissan is seeking a Service BDC Representative to join our team in Cerritos, CA. You will oversee CRM databases, handle daily service calls, and schedule appointments using a proven script while collaborating with the BDC, Service & Parts Managers, and Service Advisors to maintain excellent customer relationships.

The role requires strong communication, team spirit, and a proactive approach to handling online leads, emails, and phone inquiries with professionalism and timely responses.