Service BDC Specialist: Drive Appointments & Customer Care

Cerritos Nissan; Cerritos (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life insurance available

401(K)

Paid Vacation

Paid sick time

Disability available

Flex spending plan

Employee Discounts

Job summary

Cerritos Nissan is seeking a Service BDC Representative to join our team in Cerritos, CA. You will oversee CRM databases, handle daily service calls, and schedule appointments using a proven script while collaborating with the BDC, Service & Parts Managers, and Service Advisors to maintain excellent customer relationships.

The role requires strong communication, team spirit, and a proactive approach to handling online leads, emails, and phone inquiries with professionalism and timely responses.

Qualifications

• Team-oriented with strong communication and teamwork.
• Excellent interpersonal communication; customer-focused.
• Willing to undergo pre-employment background check and drug screen.
• Active, enthusiastic, and able to work in a fast-paced setting.
• Valid driver’s license with clean driving record.

Responsibilities

• Oversee CRM databases for communication cycles with customers.
• Handle incoming Service Department calls daily with a pre-set script and schedule appointments.
• Collaborate with BDC, Service & Parts Managers, and Service Advisors to maintain customer relationships.
• Educate self on latest service offerings, including pricing.
• Generate appointments and quotes via proactive outbound prospecting and lead activity management.
• Handle all incoming internet email and phone leads.
• Respond to email inquiries in a professional, well-spoken manner.
• Interact with customers via daily phone calls (call center style).
• Check email frequently and respond to inquiries promptly.

Skills

Team player attitude

Strong interpersonal communication

Prompt and courteous

Enthusiastic personality

Able to work in a fast-paced enviro

Willing to submit to a pre-employment

Valid driver’s license

Tools

MS Office

Email and internet proficiency

Job description

Cerritos Nissan is seeking a Service BDC Representative to join our team in Cerritos, CA. You will oversee CRM databases, handle daily service calls, and schedule appointments using a proven script while collaborating with the BDC, Service & Parts Managers, and Service Advisors to maintain excellent customer relationships.

The role requires strong communication, team spirit, and a proactive approach to handling online leads, emails, and phone inquiries with professionalism and timely responses.