Service BDC Specialist - Automotive Appointments

Cerritosnissan; Cerritos (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Vacation

Paid Sick Time

Disability Insurance

Flex Spending

Employee Discounts

Job summary

Cerritos Nissan is seeking a Service BDC Representative to join our team in Cerritos, CA. You will manage CRM communications, respond to service inquiries, and schedule appointments through scripted calls and outbound prospecting.

You will work closely with the Service, Parts, and BDC teams to educate yourself on offerings and pricing, generate quotes, and maintain excellent customer relationships daily. This is a full-time on-site position with growth opportunities and a strong focus on

Qualifications

• Team player attitude.
• Proficient with MS Office, email and general internet.
• Strong interpersonal communication and teamwork skills.
• Prompt and courteous in all interactions.
• Enthusiastic personality with a positive service mindset.
• Able to work in a fast-paced environment.

Responsibilities

• Oversee CRM databases for communication cycles with customers.
• Handle incoming Service Department calls on a daily basis with a pre-set script and schedule service appointments.
• Collaborate with the BDC, Service & Parts Managers, and Service Advisors to maintain strong customer relationships.
• Educate self on latest service and product offerings, including pricing.
• Generate appointments and quotes via proactive outbound prospecting and lead activity management to qualify and market to potential customers.
• Respond to all incoming internet/email leads and internet phone leads.

Skills

Teamwork

MS Office Proficiency

Interpersonal Skills

Professional Demeanor

Enthusiastic Attitude

Fast-paced Adaptability

Background Check Ready

Driver’s License

Job description

Cerritos Nissan is seeking a Service BDC Representative to join our team in Cerritos, CA. You will manage CRM communications, respond to service inquiries, and schedule appointments through scripted calls and outbound prospecting.

You will work closely with the Service, Parts, and BDC teams to educate yourself on offerings and pricing, generate quotes, and maintain excellent customer relationships daily. This is a full-time on-site position with growth opportunities and a strong focus on