Automotive BDC Specialist: Customer Care & Scheduling

Empire Nissan; Ontario (CA); Vor Ort; USD 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Paid vacation and holidays

Zusammenfassung

Empire Nissan is seeking a Business Development Center (BDC) Representative in Ontario, CA. The role involves answering calls, greeting visitors, coordinating service inquiries, and providing administrative support to the service department.

The ideal candidate has 1+ years in a similar role, strong phone and computer skills, and a customer-focused attitude. Automotive experience and bilingual ability are pluses; we offer competitive pay and a benefits package including health and 401K.

Qualifikationen

• 1+ years' experience in a similar position (administrative, clerical, call center, customer service, etc)
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS
• Excellent telephone, writing and typing skills
• Strong computer and internet skills, including Microsoft Office suite
• Automotive experience a PLUS
• Bilingual a PLUS
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude
• Internet Sales experience a PLUS

Aufgaben

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation when needed
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals
• Provide service management information by completion reports
• Attend Training Sessions and Meetings as required
• Follow all company policies and procedures
• Performs other duties as assigned
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors
• Support on-line customers by setting appointments

Kenntnisse

Customer service

Telephone skills

Communication

Time management

Self-motivation

Ausbildung

Post-secondary education

Tools

Microsoft Office

Jobbeschreibung

Empire Nissan is seeking a Business Development Center (BDC) Representative in Ontario, CA. The role involves answering calls, greeting visitors, coordinating service inquiries, and providing administrative support to the service department.

The ideal candidate has 1+ years in a similar role, strong phone and computer skills, and a customer-focused attitude. Automotive experience and bilingual ability are pluses; we offer competitive pay and a benefits package including health and 401K.