Service BDC Specialist — Drive Appointments

Cerritos Nissan & Infiniti; Cerritos (CA); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(K)

Paid Vacation

Paid Sick Time

Disability insurance

Flex spending plan

Employee Discounts

Job summary

Cerritos Nissan is looking for a Service BDC Representative to support the service department by managing outbound and inbound communications, scheduling service appointments, and maintaining strong CRM activity to ensure customer satisfaction.

You will collaborate with the Service team to communicate options, pricing, and follow-up, while upholding a professional email and phone presence in a fast-paced environment.

Qualifications

• Team player attitude.
• Proficient with MS Office, email and internet.
• Strong interpersonal communication and teamwork skills.
• Prompt and courteous.
• Enthusiastic personality.
• Able to work in a fast-paced environment.
• Willing to submit to a pre-employment background check & drug screen.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee CRM databases for communication cycles with customers.
• Handle incoming Service Department calls on a daily basis with a pre-set script and schedule service appointments.
• Coordinate with the BDC, Service & Parts Managers, and Service Advisors to maintain customer relationships.
• Educate self on latest service and product offerings, including pricing.
• Generate appointments and quotes by proactive prospecting and lead activity management to qualify and market to potential customers.
• Handle all incoming internet email leads and internet phone leads.
• Respond to email inquiries in a professional, well-spoken manner.
• Interact with customers via phone calls daily (call center-like processes).
• Check email frequently and respond promptly.

Skills

Team player

MS Office

Interpersonal skills

Prompt & courteous

Enthusiastic

Fast-paced

Background check

Driver's license

Job description

Cerritos Nissan is looking for a Service BDC Representative to support the service department by managing outbound and inbound communications, scheduling service appointments, and maintaining strong CRM activity to ensure customer satisfaction.

You will collaborate with the Service team to communicate options, pricing, and follow-up, while upholding a professional email and phone presence in a fast-paced environment.