Service BDC Representative

Cerritos Nissan & Infiniti; Cerritos (CA); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(K)

Paid Vacation

Paid Sick Time

Disability insurance

Flex spending plan

Employee Discounts

Job summary

Cerritos Nissan is looking for a Service BDC Representative to support the service department by managing outbound and inbound communications, scheduling service appointments, and maintaining strong CRM activity to ensure customer satisfaction.

You will collaborate with the Service team to communicate options, pricing, and follow-up, while upholding a professional email and phone presence in a fast-paced environment.

Qualifications

• Team player attitude.
• Proficient with MS Office, email and internet.
• Strong interpersonal communication and teamwork skills.
• Prompt and courteous.
• Enthusiastic personality.
• Able to work in a fast-paced environment.
• Willing to submit to a pre-employment background check & drug screen.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee CRM databases for communication cycles with customers.
• Handle incoming Service Department calls on a daily basis with a pre-set script and schedule service appointments.
• Coordinate with the BDC, Service & Parts Managers, and Service Advisors to maintain customer relationships.
• Educate self on latest service and product offerings, including pricing.
• Generate appointments and quotes by proactive prospecting and lead activity management to qualify and market to potential customers.
• Handle all incoming internet email leads and internet phone leads.
• Respond to email inquiries in a professional, well-spoken manner.
• Interact with customers via phone calls daily (call center-like processes).
• Check email frequently and respond promptly.

Skills

Team player

MS Office

Interpersonal skills

Prompt & courteous

Enthusiastic

Fast-paced

Background check

Driver's license

Job description

At Cerritos Nissan, we are looking for a Service BDC Representative to join our team!

Why Join Our Winning Team?

Our team is full of talented and skilled people who find it a pleasure to take care of our customers. Today, many clients have the luxury of finding information online. Here at Cerritos Nissan our BDC team is just as knowledgeable about the information on features and benefits of our vehicles. Our team is entrusted to advise our customers, helping them make the best decision to meet their needs. Come and apply with Cerritos Nissan today.

What We Offer

• Medical, dental and vision insurance
• Life insurance available
• 401(K)
• Paid Vacation
• Paid sick time
• Disability available
• Flex spending plan
• Employee Discounts

Responsibilities

• Oversee CRM databases for communication cycles with customers
• Handle incoming Service Department calls on a daily basis with a proven pre-set script and schedule service appointments
• Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and maintain excellent relationships with our customers.
• Educate self on latest service and product offerings, including pricing
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle all incoming internet email leads and internet phone leads
• Be available to respond to email inquiries in a professional, well-spoken manner
• Prepared to interact with customers via phone calls every day (similar to call center processes)
• Check email frequently and respond to inquiries immediately

Qualifications

• Team player attitude
• Computer proficiency using MS Office, email and general internet
• Strong interpersonal communication and teamwork skills
• Prompt and courteous
• Enthusiastic personality
• Able to work in a fast-paced environment
• Willing to submit to a pre-employment background check & drug screen
• Valid driver’s license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.