Dynamic BDC Specialist — Drive Appointments & Customer Care

Mckinnon Nissan; Alabaster (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Direct deposit

Sundays off

Paid vacation

Instructor-led training

Professional development

Advancement opportunities

Great work environment

Team-oriented culture

Family-owned dealership

Job summary

McKinnon Nissan & Toyota is seeking a Business Development Center Representative to join our local, family-owned dealership. You will be the first touchpoint for customers, handling inquiries by phone, email, and chat, and guiding them toward a vehicle purchase or service appointment.

You will document interactions in the CRM, follow up on leads, and strive to meet monthly performance goals in a supportive, team-oriented environment.

Qualifications

• Previous BDC experience or strong customer service/retail experience.
• Excellent verbal and written communication skills.
• Positive attitude and a willingness to work in a team environment.
• Comfort with technology including computers and mobile devices.
• Valid driver's license and clean driving record.
• Professional appearance and strong work ethic.
• Strong organizational and multitasking abilities.

Responsibilities

• Interact with customers by phone, email, and online chat to answer questions and schedule dealership appointments.
• Provide exceptional customer service while offering helpful information and solutions.
• Document customer interactions, comments, and requests accurately in the CRM.
• Schedule follow-up communication when an appointment is not immediately made.
• Use established scripts and processes to effectively schedule appointments.
• Confirm scheduled appointments with customers.
• Maintain and update the BDC appointment board.
• Contact customers who miss appointments and assist with rescheduling.
• Follow up with the appropriate department to determine whether appointments were kept and document the outcome.
• Schedule future follow-up as needed.
• Maintain accurate and up-to-date customer information in the database.
• Consistently work toward and achieve monthly performance goals.

Skills

BDC experience

Customer service

Verbal communication

Technology proficiency

Driver's license

Organization

Team player

Tools

CRM software

Job description

McKinnon Nissan & Toyota is seeking a Business Development Center Representative to join our local, family-owned dealership. You will be the first touchpoint for customers, handling inquiries by phone, email, and chat, and guiding them toward a vehicle purchase or service appointment.

You will document interactions in the CRM, follow up on leads, and strive to meet monthly performance goals in a supportive, team-oriented environment.