Service BDC Specialist — Customer Experience & Growth

Hireology; Pocatello (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Paid time off

Referral program

Promotion from within

Job summary

Hirning Buick in Idaho is seeking a BDC Representative to handle scheduling service appointments and greet customers, supporting service writers as needed. You should be outgoing, friendly, and enjoy helping customers in a fast-paced environment.

This role offers hourly pay, bonuses, and benefits such as major medical, 401 K, paid vacation, and employee discounts, with opportunities for growth from within.

Qualifications

• Sales experience is preferred.
• Call center experience is preferred.
• Dealership experience is preferred.
• Automotive service experience is a plus.
• Excellent phone, written and oral skills with strong grammar.

Responsibilities

• Manage a high volume of customer inquiries by phone, email, text, and chat.
• Respond to Internet Lead service requests promptly.
• Assist in implementing customer campaigns and marketing projects.
• Must be comfortable with computer programs and smart devices.
• Assist in generating reports and logs.

Skills

Sales experience

Call Center experience

Dealership experience

Automotive service

Excellent communication

Rapport building

Positive attitude

MS Word/Excel

Drive to succeed

Job description

Hirning Buick in Idaho is seeking a BDC Representative to handle scheduling service appointments and greet customers, supporting service writers as needed. You should be outgoing, friendly, and enjoy helping customers in a fast-paced environment.

This role offers hourly pay, bonuses, and benefits such as major medical, 401 K, paid vacation, and employee discounts, with opportunities for growth from within.