Service BDC Customer Representative

Hireology; Pocatello (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Paid time off

Referral program

Promotion from within

Job summary

Hirning Buick in Idaho is seeking a BDC Representative to handle scheduling service appointments and greet customers, supporting service writers as needed. You should be outgoing, friendly, and enjoy helping customers in a fast-paced environment.

This role offers hourly pay, bonuses, and benefits such as major medical, 401 K, paid vacation, and employee discounts, with opportunities for growth from within.

Qualifications

• Sales experience is preferred.
• Call center experience is preferred.
• Dealership experience is preferred.
• Automotive service experience is a plus.
• Excellent phone, written and oral skills with strong grammar.

Responsibilities

• Manage a high volume of customer inquiries by phone, email, text, and chat.
• Respond to Internet Lead service requests promptly.
• Assist in implementing customer campaigns and marketing projects.
• Must be comfortable with computer programs and smart devices.
• Assist in generating reports and logs.

Skills

Sales experience

Call Center experience

Dealership experience

Automotive service

Excellent communication

Rapport building

Positive attitude

MS Word/Excel

Drive to succeed

Job description

Job details

Job Type

Full-time

Shift and Schedule

8 hour shift

Benefits

Pulled from the full job description

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Referral program

Hirning Buick now has one opening in our Service Business Development Department.

This is a great time to enter the auto industry.

The BDC Representative is responsible for scheduling service appointments, cashiering customers, greeting customers, and assisting the writers as needed.

You must be an outgoing friendly person who enjoys helping customers!

We can offer you:

• Hourly pay
• Bonuses
• Major Medical
• 401 K
• Paid Vacation
• Promotion from within-it’s how we grow our business!

Responsibilities:

• Manage a high volume of customer inquiries by phone, email, text, and chat.
• Responding to Internet Lead service requests promptly.
• Assist in implementing customer campaigns and marketing projects.
• Must be comfortable with computer programs and smart devices.
• Assist in generating reports and logs.

Requirements:

• Sales experience a plus.
• Call Center experience a plus.
• Dealership experience preferred.
• Automotive Service experience a plus.
• Excellent phone, organizational, written, and oral skills. You must be able to use good grammar in your written communications.
• Ability to instantly build rapport with clients with a friendly but professional demeanor.
• Positive Attitude.
• Proficiency in Microsoft Word and Excel may qualify for additional hourly pay.
• Drive to succeed in customer expectations.

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Referral program

Schedule:

• 8 hour shift

Experience:

• BDC or Sales: 1 year (Required)

Work Location: In person