Service BDC Representative

Joycekoonshonda; Manassas (VA); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Bonus Potential

Health Insurance

Dental

Vision

401K

Paid Vacation

Paid Sick leave

Holiday Pay

Voluntary Benefits

Job summary

Joyce Koons Honda Buick GMC is currently seeking a Service BDC Representative to handle service inquiries and scheduling. The role focuses on timely responses to Internet and phone inquiries and following up on recalls and service needs.

Ideal candidates have strong communication skills, prior call center or customer service experience, and a reliable track record. Benefits include health insurance, 401K, vacation and more; equal opportunity employer.

Qualifications

• Excellent communication skills and ability to handle high-volume calls.
• Experience in a call center or customer service environment.
• Strong data entry and typing proficiency.
• Proven reliability and desire to succeed in a service role.
• Must pass a drug screen and background check.

Responsibilities

• Answer high-volume incoming calls to schedule service appointments.
• Initiate outbound calls about service needs and offers to set appointments.
• Provide customers with vehicle and service information as appropriate.
• Identify and escalate priority issues.

Skills

Communication skills

Call center experience

Data entry / typing

Stability / reliability

Background check clear

Job description

Joyce Koons Honda Buick GMC is seeking a Service BDC Representative for our expanding business. As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on assisting customers with scheduling service appointments and contacting customers with outstanding safety recalls and lapsed vehicle service.

Responsibilities:

• Answer high volume incoming calls from customers to schedule appointments.
• Initiate outbound communication regarding service needs and available offers to establish service appointments
• Provide customers with vehicle and service information as appropriate
• Identify and escalation priority issues

Qualifications:

• Excellent communication skills – comfortable making & taking phone calls as a main responsibility
• Experience in a call center or customer service environment
• Good data entry and typing skills
• Demonstrated track record of stability and a strong desire to be successful
• Must pass a drug screen and background check

Benefits:

• Bonus Potential
• Health Insurance
• Dental
• Vision
• 401K
• Paid Vacation
• Paid Sick leave
• Holiday Pay
• Voluntary Benefits

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws